Delivery & Returns
Delivery & Returns
Order Confirmation:
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@proprintdepot.co.uk so that we can help.
Damages:
Please carefully inspect all items at the time of delivery. We kindly ask that you do not accept any damaged packages. If you notice any damage upon delivery, please decline the package and contact us immediately.
If you accept the delivery and later discover damage, please send clear photos of the damaged items to info@proprintdepot.co.uk
so that we can work directly with our suppliers to arrange a return or replacement on your behalf to ensure you receive a satisfactory resolution as quickly as possible.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.